Shipping Policy

Last Updated: November 7, 2026

Shipping summary

We offer Standard delivery to addresses in Australia where checkout accepts the address. Standard shipping costs AUD 0.00 with no minimum order. The current delivery zone covers ACT, NSW, NT, QLD, SA, TAS, VIC and WA. We do not offer shipping outside Australia under this policy. Allow an estimated 1–2 business days for order processing, followed by an estimated 2–5 business days in transit after dispatch; the overall estimate is 3–7 business days. Weekends and public holidays are not business days. These are planning estimates, not guaranteed arrival dates. Carrier disruption, a remote delivery address, peak-season demand or incomplete address details can extend the time. We provide tracking when available after dispatch. The final item, tax and AUD 0.00 Standard shipping total is shown before order submission.

Destinations and service

Standard delivery is available in the eight Australian states and territories listed above. Availability for a particular postcode, PO Box, parcel locker or remote area depends on checkout and the carrier route. We do not promise a specific carrier or an expedited service. Enter a complete address and contact us promptly about errors; a change after dispatch may not be possible.

Processing and tracking

Processing starts after order acceptance and any payment verification. We estimate 1–2 business days to prepare an order before dispatch. After the parcel leaves us, Standard transit is estimated at 2–5 business days, making the combined estimate 3–7 business days. We send tracking when available; the first carrier scan can appear later, and split shipments may have separate tracking numbers. These timeframes are estimates rather than a promise of a particular delivery date.

If shipment is delayed

If we cannot dispatch within a time we have agreed with you, we will notify you of a revised estimate and offer a choice to accept it or cancel the unshipped order for a prompt refund to the original payment method. Australian Consumer Law rights remain available.

Charges and delivery help

Standard shipping is AUD 0.00 without a minimum order in the configured Australian zone. Applicable tax and the final total appear at checkout. Contact us if tracking stops updating, an item is missing, or a parcel marked delivered cannot be found. Do not mail a return to the correspondence address without instructions; see the Refund Policy.

Contact FixCalm

Email support@fixcalm.com; phone +1 (540) 987-8989; correspondence address 10 Trotter Cir, Fredericksburg, Virginia 22407, United States. Contact us before mailing a return. See Contact.